Privacy Policy

Last Updated: May 4, 2025

1. Introduction

Synter.ai respects your privacy and is committed to safeguarding your personal information in accordance with applicable data protection laws, including the European Union’s GDPR and California’s CCPA. This Policy applies to information collected when you use our Site, register for a Synter.ai account, interact with our Service, or otherwise communicate with us.

2. Information We Collect

2.1 Personal Data

We collect personal data you provide directly to us, such as your name, email address, job title, company name, and contact preferences when you register, request a demo, or communicate with support.

2.2 Usage Data

We automatically collect usage data about how you access and use our Site and Service, including IP address, browser type, pages visited, features used, and timestamps, to monitor performance and diagnose issues.

2.3 Cookies and Tracking

We employ cookies, web beacons, and similar tracking technologies to recognize your browser or device, remember preferences, facilitate navigation, and analyze Site usage for improvements.

3. How We Use Your Information

• Provide, operate, and maintain our Service and Site.
• Improve, personalize, and expand our Service offerings based on analytics and user feedback.
• Communicate with you, including sending account-related notices, security alerts, and promotional materials (you may opt out of promotional emails).
• Detect, investigate, and prevent fraudulent or unauthorized activities and ensure compliance with legal obligations.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing) under confidentiality agreements.
• Affiliates: Our corporate affiliates for internal business purposes under the same privacy standards.
• Legal and Safety: Law enforcement, government authorities, or other parties if required by law or to protect the rights, property, or safety of Synter.ai, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice and appropriate protections for personal data.

5. Third‑Party Services

Our Service may integrate or link to third‑party applications (e.g., CRM systems, ATS platforms, payment gateways, analytics tools). Your use of such services is governed by their respective privacy policies, and we encourage you to review those policies before providing personal information.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined herein, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, account data is retained for the duration of your subscription plus up to three years thereafter unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

7.1 GDPR

If you are an EU resident, you have rights to access, rectify, erase, restrict processing, object, and data portability under the GDPR. To exercise these rights, contact us as described below.

7.2 CCPA/CPRA

If you are a California resident, you may request information on categories of personal data collected, request deletion of your data, and opt out of the sale or sharing of your personal information. We do not sell personal data.

8. Security

We implement administrative, technical, and physical safeguards—including encryption in transit and at rest, SOC 2 controls, and regular security audits—to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is perfect, and we cannot guarantee absolute security.

9. International Data Transfers

When we transfer personal data from the EEA or other regions to the United States or other jurisdictions with different data protection laws, we rely on approved mechanisms such as Standard Contractual Clauses or GDPR adequacy decisions to ensure adequate protection.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our Site with the “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated terms.

12. Contact Us

For privacy-related inquiries, to exercise your rights, or to lodge a complaint, please contact us at:
Email: legal@synter.ai